Digital Services Manager

The Digital Services Manager will have vision and the ability to look strategically at how the digital services team can develop and grow, contributing directly to the success of the business as a whole.
Digital Services Manager

The Digital Services Manager will be part of Diva’s senior management team.

They will be an experienced manager with proven project management and line management experience in the delivery of digital services, covering website development, app development, social media channels, game development and digital marketing. They will also have line management experience and be looking for a challenging and rewarding role in a busy full-service marketing agency.

Ideally, they will have an excellent understanding of the dynamic digital communications environment, with experience of the development of content strategy, the role of SEO and the importance of the user journey in respect of website design and development.

The role

Managing the Digital Services team

The Digital Services Manager will be responsible for managing Diva’s in-house digital team of developers, working with colleagues in the management team, creative team and account management team. They will also have vision and the ability to look strategically at how the digital services team can develop and grow, contributing directly to the success of the business as a whole.

As the Digital Services Manager, they will have proven experience of client relationship management and will have responsibility for a number of high-profile client accounts, in addition to supporting the workflow, quality control and pastoral needs of the Digital Services team. As a senior manager, they will be responsible for budget management in respect of digital projects, resource management and workflow management. This will include forward planning, recruitment, outsourcing to external suppliers and working closely with other members of the management team.

They will also be responsible for overall budget management and income tracking for the Digital Services team, including meeting income and profit targets (supported and working with the Business Development team), and measuring productivity and profitability for the Digital Services team as a whole.

Supporting business growth

The successful candidate will recognise the opportunities that exist for Diva to develop its digital offer both by supporting the integration of digital marketing and social media marketing across the company offer and developing the discrete digital service delivered by the in-house team of developers and digital designers.

They will also be responsible for supporting the acquisition of new business in digital services, including seeking out new opportunities in the public and corporate sectors, supporting tenders, undertaking scoping and budgets for potential work and seeking out new markets.

The Digital Services Manager is line managed by the Director(s).


Digital Team management

  • Workflow and digital project management
  • Relationship management for key digital clients
  • Line management, recruitment and resource management
  • Sourcing and managing contractors
  • Quality control and testing
  • Budgeting and analysis of project efficiency


  • Playing a key role in the integration of digital and social media marketing across relevant company services
  • Creating a clearer understanding of the role of content development and SEO
  • Contributing to the company’s revenue, profitability and productivity targets specifically within the digital services team
  • Contributing to the company’s growth targets and increasing company profile
  • Participating in the marketing and promotion of all services, with a focus on digital services and content development

Business development/growth

  • Actively engaged in and responsible for the development of Diva’s digital services offer, including the development of digital content
  • Seeking out new opportunities, tender writing, and pitching
  • Project scoping – requirements gathering and producing design and technical specifications
  • Costing digital projects (apps, games, websites, email campaigns, support contracts, etc.)

Skills and competencies

  • Digital project management and an understanding of the process of website design and development
  • Line management and development of individuals
  • Excellent knowledge of the delivery of a range of digital services including website development, app development, game development, social media marketing and digital marketing
  • Workflow and resource management
  • Proven ability to think strategically in terms of developing the company’s digital service within the context of the overall business growth strategy with the ability to take responsibility for the future expansion of this area of the business
  • Attention to detail
  • Reliability
  • Problem-solving skills
  • The ability to cope with pressure and work to tight deadlines
  • Strong interpersonal and team working skills


  • Digital service development, including website development, user journey interface development, strong knowledge of SEO and content development
  • Project management experience – specifically digital projects
  • HR and recruitment – people management, ideally a team with a range of skillsets
  • Service development, specifically within digital sector
  • Strategic business development, specifically within digital sector
  • Costing, budget management and tender writing/input

Why Diva?

At Diva, your work will make a difference. As an agency with a strong ethical focus, we work on life-changing campaigns in health, sustainable travel and other positive areas that achieve real results. Our work has saved lives, improved the environment and raised awareness about important issues from high-cost lending to sexual health.

You will love our exceptional working environment, where colleagues share ideas and creativity thrives in a buzzing studio space. You will work in a fantastic location opposite Sheffield train station with friendly, like-minded people who share your desire to make a difference.

Diva is ideally suited to those who enjoy pursuing personal development, with fantastic opportunities for career progression. You will also enjoy the numerous discretionary benefits available to team members, such as a Christmas shutdown and an extra bank holiday.


Educated to degree level in a relevant subject. Salary is negotiable dependent upon experience.

How to Apply

To apply please send your CV and a covering letter explaining why you want to work for Diva to

Diva is an Equal Opportunities Employer.

Closing date 24 March