Information Governance Policy

Diva Creative Ltd. has systems and processes for ensuring that information used by the company in undertaking its business is secured, managed and monitored effectively, according to legislative and other requirements.

Diva Creative Ltd. recognises the importance of information management systems and processes. This Policy summarises the roles and responsibilities of Diva Creative Ltd. staff providing, analysing and using information to best effect. This Policy also identifies key information leads within the company.

Diva Creative Ltd. recognises and supports the need for openness and for confidentiality in the management and use of information. The company also recognises the need to share information with health organisations and other agencies in a controlled manner.

Diva Creative Ltd. believes that accurate, timely and relevant information is essential to commission and provide the highest-quality service. As such, it is the responsibility of all staff to promote improved quality of information, and to actively use information in their decision-making processes.

Diva Creative Ltd. will ensure that information:

  • is managed in an open and transparent manner
  • complies with legislative requirements
  • is managed according to quality and security standards

Diva Creative Ltd. will also ensure that its processes are subject to regular review.

Sharing information with our partners

An Information Sharing Protocol is being introduced to each campaign or commission to ensure information sharing with all internal and external partners is undertaken legally and takes into account the company’s responsibilities.

Diva Creative Ltd. has a confidentiality policy within its Contract of Employment that must be followed when accessing, disclosing and sharing information. The company also works to clients’ own confidentiality codes of practice requirements within any commissioning frameworks.

All staff employed by the company are responsible for ensuring that they comply with  clients’ information governance requirements. Managers are responsible for ensuring that their staff are aware of each of the Diva Creative Ltd. company policies, and are performance managed on their compliance with these.

Cookie Policy

A cookie is a simple text file that gets downloaded onto your computer when you visit a website. Cookies are used for many different functions including auto-filling forms, counting visitors, storing shopping basket items, personalising content, targeting advertising, recording user preferences and for authentication and security. You can restrict or block cookies at any time using your browser settings.

You can learn how to remove cookies set on your device here.

There are two types of cookie you may encounter while using this website:

  • First-party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
  • Third-party cookies: these are cookies found in other companies’ internet tools that we are using to enhance our site. For example, Facebook or Twitter have their own cookies, which are controlled by them.

First-party cookies

From time to time we may serve different content to users depending on the time of the year and special events. To log this data we use a session and cookie.

Name Purpose Expires
seen_cookie_message Stores view history of messages to avoid unneccessary repeated viewings. 1 month

Third-party cookies

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

the pages you visit
how long you spend on each page
how you got to the site
what you click on while you’re visiting the site
We don’t collect or store your personal information (eg your name or address) so this information can’t be used to identify who you are.

We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

Name Purpose Expires
_ga This helps us count how many people visit WORKPLACEPENSIONS.GOV.UK by tracking if you’ve visited before 2 years
_gat Used to manage the rate at which page view requests are made 10 minutes

Google Analytics

Name Purpose Expires
_utma Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to DIVACREATIVE.COM  or to a certain page 2 years
_utmb This works with _utmc to calculate the average length of time you spend on DIVACREATIVE.COM 30 minutes
_utmc This works with _utmb to calculate when you close your browser when you close your browser
_utmz This tells us how you reached DIVACREATIVE.COM (eg from another website or a search engine) 6 months

YouTube videos

We use YouTube to provide videos on some pages of the site. YouTube sets cookies when you visit one of these pages.

Name Purpose Expires
_use_hitbox This is a randomly generated number that identifies your browser When you close your browser
VISITOR_INFO1_LIVE Lets Youtube count the views of embedded Youtube videos 9 months